Consultancy

Privacy Policy – Alaboratory LLC (Route@)

 
 
Alaboratory LLC (“Alaboratory,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information in connection with our EVV platform, Route@, including SMS/text messaging communications.
 
 

1. Information We Collect

We may collect the following types of information:
 
  • Personal Information: Name, phone number, email address, and employment-related identifiers
  • Work Activity Data: Visit schedules, clock-in/clock-out times, and related EVV data
  • Device and Usage Information: IP address, device type, and interaction with our platform

 

2. How We Use Information

We use collected information to:
 
  • Provide EVV (Electronic Visit Verification) services
  • Send alerts related to caregiver activity (e.g., missed visits, late clock-ins, incorrect entries)
  • Improve system performance and compliance
  • Communicate important operational updates

 

3. SMS/Text Messaging Use

Alaboratory may send SMS messages to caregivers and staff for operational purposes, including:
 
  • Missed visit alerts
  • Clock-in/clock-out issues
  • Schedule reminders
  • Compliance notifications
Message frequency may vary. Standard message and data rates may apply.
 

 

4. Sharing of Information (10DLC Compliance)

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
 
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
 
We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to:
 
  • Messaging platform providers
  • Telecommunications carriers
  • Technical vendors supporting message delivery
These parties are strictly limited to using the information only for operational and service-related purposes.
 

 

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
 

 

6. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, and support EVV requirements.
 

 

7. Your Rights

You may:
 
  • Request access to your personal data
  • Request corrections
  • Opt out of SMS messages by replying STOP
  • Request assistance by replying HELP

 

8. Third-Party Services

Our platform may rely on third-party service providers for infrastructure, messaging, and compliance. These providers are contractually obligated to protect your data.
 

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
 

 

10. Contact Information

If you have any questions about this Privacy Policy, please contact: